I'm hoping someone is familiar with this specific issue and can help me help her. For example, if your email address is, type in johndoe. (Type your Comcast ID as seen on the left side of the symbol in your email address. Enter your Comcast ID in the Account Name field.
I didn't know what to reset so I left it alone for now. Use the settings below : Enter in the Outgoing mail (SMTP) server field. I went there and looked and there are lots of lines for her HP as well as another printer she may have had previously, but the HP is not new and the problem started long after the HP was the default printer. Some responses referred to resetting preferences in the config editor. I searched for solutions in the forum, but was unable to find the answer. I don't know if I can reinstall Thunderbird for her and not lose all of the folders she has in place? She has set up multiple folders in Thunderbird and has saved her emails over several years. Her Thunderbird updates automatically and she is on the current version. She runs Windows 10 with Comcast email, an HP Officejet 4650 (emails print normally directly from Xfinity). All it really does is change the settings in your internet connections. In the past, I only had a computer running OS X and it would never install correctly via Comcasts CD.
Someone set this up for her years ago and suddenly it got flaky. If youre installing Comcast high speed internet for the first time, there is a way to avoid having to install it via the web. She doesn't know how to change any settings and probably didn't. Weeks ago it suddenly started printing a one page email with normal margins using 6 pages with 1 narrow column going down the middle of the page. I'm trying to help a 90 year old lady get her Thunderbird printing emails properly again.
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